- Free Movie Incentive
- 401(k)
- 401(k) matching
- Greet and welcome guests with a friendly and approachable demeanor.
- Educate guests about promotions, concessions, movies, and loyalty programs.
- Respond to customer inquiries, concerns, and feedback with a positive attitude.
- Enforce Emagine’s Code of Conduct to ensure guests enjoy a relaxing, safe, and enjoyable entertainment experience.
- Sell tickets, gift cards, and other promotions to guests and accurately process cash/credit card transactions.
- Promote and sell our loyalty program to every guest to enhance their Emagine experience.
- Prepare and serve a variety of concessions, including popcorn, candy, drinks, and other snacks.
- Ensure cleanliness and organization of concession areas and restock as needed.
- Monitor and maintain food and beverage quality by following proper recipes and procedures.
- Prepare and serve a variety of hot food items such as hot dogs, fries, pizza’s, pretzel bites, and more.
- Utilize and maintain kitchen equipment such as pizza ovens and fryers while following proper safety measures.
- Deliver hot food items to guests in their assigned seating.
- Assist guests in finding their seats and ensuring a smooth seating process.
- Auditorium monitoring to check for movie sound quality, temperature, picture quality, and cell phone use.
- Exit greeting guests after the movie to enhance the movie going experience.
- Clean and sanitize theaters, restrooms, lobby, and other public spaces to ensure a comfortable and clean experience.
- Restock the Coke freestyle machines and upkeep cleanliness of these areas.
- Other duties as assigned.
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
Organizational Support - Follows policies and procedures; completes daily tasks correctly and on time; supports organization's goals and values.
Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; asks for and offers help when needed.
- No education or experience required.
- Previous customer service experience preferred.
- Team Member functions are efficiently, accurately, and effectively performed in accordance with policies and procedures.
- Monies are balanced and any discrepancies promptly resolved.
- Good relations exist with guests. Guest problems or questions are courteously and promptly resolved.
- Good working relationships and coordination exist with team members and management.
- Company sales goals are consistently met, and promotions are supported.
Emagine Entertainment’s affiliates own and operate luxury theatres in Michigan, Illinois, Indiana, Minnesota and Wisconsin. Emagine operates theatres with a combined 23,141 seats and 244 screens. Emagine has led the way in bringing luxury theatres to the metropolitan Detroit market. Emagine enjoys the honor and distinction of being named “Best Movie Theatre” for several years running by the Detroit Free Press, the Detroit News, and WDIV television. Emagine has been named “Best Theater to See a First Run Movie” by Hour Magazine consecutively for the past 9 years.
Emagine is a recognized innovator in the theatrical exhibition industry having been the first theatre chain in the world to convert to 100% digital projection. In 1997, Cinema Hollywood (now Emagine Birch Run) was the first theatre in Michigan to open with all stadium seating. Emagine was the first to introduce 4K projection to the Detroit market and it boasted three of the first 100 Dolby Atmos®immersive sound systems deployed worldwide. On December 15, 2017, Emagine began operating the largest movie screen in the State of Michigan with the opening of its Super EMX auditorium (featuring laser projection technology) at its megaplex in Novi, Michigan and on December 19, 2019, Emagine opened the largest CinemaScope screen in the Midwest at its Emagine Canton/Westland location. Paul Glantz, Chairman of Emagine Entertainment, has been interviewed on CNN concerning his views and opinions on the operation of luxury theatres. On February 28, 2018, Emagine Entertainment, Inc. and 7-time BET Award-winning and Grammy® nominated superstar Big Sean (Sean Anderson), announced their joint venture agreement to develop, Sean Anderson Theatre, powered by Emagine, a world class cinematic and live music entertainment center in Detroit (and potentially at other sites around the U.S., as well. The new partnership is actively scouting prospective sites in Detroit.
Emagine’s luxury experience incorporates not only reclining chairs but also gourmet snacks, reserved seating, in-seat service and other upscale amenities such as valet parking. All Emagine theatres offer adult patrons the option of enjoying their favorite cocktail, beer or wine while concurrently maintaining a genteel and welcoming environment for families.
Emagine Entertainment is proud of its excellent leadership team dedicated to maintaining the highest standard of customer service and a fastidious attention to cleanliness in its theatres. Emagine’s management has established themselves as recognized leaders in quality and in providing their guests with the best possible movie-going experience.
If you enjoy working in a high energy, fun, exciting environment, we want you to be a part of our team! Emagine is a leader in the upscale theatre experience, and we are looking for people like YOU!
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